Community Partner/Vendor FAQs For Families
Why is my service vendor not listed anymore?
Service vendors are required to sign a new vendor agreement each year ensuring they are in compliance with school requirements. If your vendor is not currently listed, but they were before, they may need to sign their contract. You can ask your teacher to send an inquiry to the Vendor Relations department to check the status of your vendor.
I would like to add a new vendor to the list, how do I do that?
Your school is accepting applications from vendors who have been suggested by families. Please visit the Community Partner Suggestion form to request that your new vendor be added. Please note that all vendor submissions are subject to school approval.
What is the DLS?
DLS stands for Detailed List of Services. This is the list of services a vendor submits to the school for approval. Approved items are listed in the vendor agreement and families are allowed to request payment with State planning amounts for them. This year, all requests for services must match what is listed on the vendor’s DLS. These are visible within the order request page just under vendor tips.
What if the service I want is not listed on my vendor’s DLS?
Do not place your order, and notify your teacher and request the addition of this service. The vendor relations team will notify your teacher if the vendor adds the requested service. Please do not accept services without a certificate.
What if I qualify for a sibling discount and the price is different from the DLS?
Sibling discounts, or other vendor discounts, can still be honored even if they are not specifically listed on the DLS. Please ensure you have already confirmed your discount with the vendor prior to placing your order and place a note explaining the price difference when you place the request. Notes for your teacher and ordering processor will assist in speedy processing. Discounts must be confirmed by your vendor to be honored.
I would like to order a product but the vendor is not on the approved list, can I still order?
Yes! Products, which do not contain live in-person or virtual interactive instruction, can be purchased from any vendor with a website. Always check for your vendor in “approved vendors”, but if you cannot find them you may place your order using “other vendor.” Please note that all product requests are subject to teacher and school approval.
I cannot find a vendor; how can I search for a vendor in the ordering system?
You can search for vendors by navigating to the storefront icon on the left side of the Ordering System (OS). From there, you can choose what value you want to search by as well as narrow your results by vendor type (product or service). Please note limiting your search terms yields the best results.
Vendor Search Tips video is coming soon for tips on searching for vendors in the Ordering System (OS).
FAQ for Community Partners/Vendors
Do I need to be an approved vendor to partner with the School?
If you provide any form of live, interactive instruction, whether in-person or online, you need to be approved before becoming a community partner. If you sell products and materials that do not contain any component of live interaction you do not need to be approved.
I sell a monthly subscription product/service, do I need to be approved?
Monthly subscription materials and content must not have recurring charges, auto-renew, or store payment information in order for us to purchase without being approved in the system. If you provide subscription services and you do not meet the guidelines above, please contact us to request information about setting up a purchase order agreement.
What are the requirements to become an approved Community Partner?
Service vendors must be suggested by students, guardians, teachers, or staff to obtain an invitation to fill out the application.
Applicants must provide a W9, obtain liability insurance listing the school as additionally insured, complete background checks, and submit a detailed list of services for School approval. Product vendors may require less depending on the product being offered.
What is a DLS?
The DLS is a detailed list of services. It lists each service a vendor wishes to provide to School students and provides details such as the educational description, cost, and duration for the listing. The DLS is reviewed by the school and approval must be obtained before the service can be provided to students.
I am already a vendor, how do I update my DLS?
If you wish to update your DLS please visit the Detailed List of Services Entry Form and follow the prompts. You will need your vendor ID in order to fill this out. Submissions without the correct vendor ID are unable to be processed. If you do not know your vendor ID, please contact us.
Where do I send my invoicing questions?
Questions about invoicing can be submitted to the school at firstname.lastname@example.org. Please do not submit service invoices to these email addresses. Service invoices should be submitted through the Vendor Portal.
How do I submit an invoice to the Vendor Invoicing Portal?
How do I sign my vendor agreement in the Vendor Portal?
For all other questions, or to obtain assistance with your vendor portal access, please contact the Vendor Relations Department.