The Tech Department provides enrolled students with a selection of pre-approved devices to help customize learning.
Monarch River Academy is committed to providing a positive, challenging, and academic learning environment, with our amazing technological choices, for all students. Our goal is to provide the tools necessary to achieve high levels of critical thinking and reasoning, and support the application of learning to real-world applications.
- Review the Tech Catalog to see the list of technology devices available for students.
- Computer, tablet and printer orders are placed in the Ordering System under "Tech Orders."
- For tech support, please email email@example.com. An IT Team Member will reach out to help resolve your issue right away!
Tech Support FAQ
What do I need to turn in to start my Technology request?
First you need to sign and turn in a Master Agreement and the Technology Acceptable Use Policy (located within the Parent/Student Handbook).
When will my Technology request be processed?
Once your Technology request has been submitted, you should receive a confirmation email. We are experiencing significant delays from our suppliers because of the Covid-19 Global Pandemic. Thank you for your patience as we are shipping orders as soon as we can. You will receive an update email when your order is ready to be shipped out.
My student can’t log in to their school-issued computer.
Make sure they are using Student account and not Admin account. The password for student account is either “Student” or “student”.
My printer does not print.
If you have ordered a laptop/printer bundle, we have preconfigured the printer for USB printing. Simply connect the computer with the printer via USB cable, and select the printer (HP Deskjet) when printing. For convenience, consider setting the printer as the default printer. Click here for further instructions.
I received part of my Technology order. Where are the other item(s)?
All technology is shipped individually and each item will be fulfilled as soon as possible.
I received my tech and it was broken. What should I do?
If the Tech is delivered physically damage or will not properly turn on, please call School Technical Support at (559) 316-0157, Press 3.
Can I install my apps?
School computers are to be used as tools for accessing curriculums and facilitating student learning. Any unrelated applications, such as games, are NOT to be installed on school computers, per the Parent-Student Information Technology Acceptable Use Policy agreement. Failure to comply may affect the performance and expose student computers to security breaches (malware, viruses, spyware).
Can I get the Admin password?
No. The Admin password is solely used by the Tech Department to maintain a safe computing environment for all of our students.
Can I add my own password?
Please do not change the default password of your student account.
Does the computer come with Microsoft Office?
Yes. All school computers ship with Microsoft Office preinstalled.
Where can I order ink?
Ink orders are placed on the Ordering System as a product.
I’m withdrawing. What should I do with the Technology I received?
If you are withdrawing, please return the items to your teacher, local school office or request a shipping label from the Tech Department by calling (559) 316-0157, Press 3.
If my computer breaks, can I get a new one?
Yes, all technology devices purchased with the use of Planning Amounts can be returned. Students requesting to return product due to damages must ship the damaged item to the Tech Department before a replacement can be provided. The Tech Department will evaluate the severity of the damages and determine the best course of action thereafter. If damages are beyond normal wear and tear, applicable charges may be applied. A return shipping label will be provided to you at no additional cost if you are located within the state of California.
To return an item for any reason, please:
Contact our helpdesk:
- Email: firstname.lastname@example.org
- Call: (909) 830-1200 Ext. 1056
Please include and/or have ready:
- Your reason for the return
- Your student’s name
- School Asset Tag number or Enrichment Ordering System (EOS) order number
- Your mailing address
- Current phone number
The computer is asking for a Microsoft account, do I need one?
No you don’t need a Microsoft account, a local account has been made for you. All you need to do is decline the offer.
Can I request more than one computer for my child?
No. Each student is allowed to have one school computer.